Support Staff Needed

Put your Caring Gene® to work today.

In a support position, you play a vital role in the quality of care in long-term-care facilities and home care agencies. These positions offer the opportunity to impact the lives of vulnerable people by assuring a healthy environment and good nutrition and by providing support to direct caregivers.

Depending on your position title, employer and the region of New York in which you work, you can expect a competitive starting salary, which may include benefits such as paid time off, medical and dental coverage, and a 401(k).

The following are brief descriptions of needed support positions in long-term care:

Food Service

Food Service Worker

Responsible for basic food preparation and tray line setup and service. Ensures all individual food portions are accurate and monitors portion control; provides all necessary equipment, utensils and paper supplies on trays. Cleans and sanitizes service areas and equipment; follows departmental operating procedures for recipes, menus, quality and safe food handling guidelines.


Prepares and serves food including texture-modified and therapeutic diets according to the facility menu. Prepares food in accordance with current applicable federal, state and local standards, guidelines and regulations, in line with our established policies and procedures, and, as may be directed by a Dining Services Director or Chef, ensures that quality food service is provided at all times. The Cook assists in assuring proper receiving, storage, preparation, serving, sanitation and cleaning procedures are followed.

Director of Food Service

Oversees day-to-day activities and personnel within your service area. Coordinates overall adherence to sanitation regulations/practices of food services. Sets up and maintains kitchen operations and menus, including preparing and delivering meals. Recruits, hires, trains, supervises and develops food service staff. Purchases all food, food service supplies and equipment, and accounts for and tracks expenses.



Performs day-to-day housekeeping and maintain the building and equipment in accordance with federal, state and local standards, guidelines and regulations governing the facility, to assure that facility is maintained in a clean, safe, comfortable and attractive manner. Coordinates daily housekeeping services with other departments when performing routine cleaning assignments in resident living and/or recreational areas.


Maintenance Worker

Responsible for maintaining, servicing and operating all facility grounds to assist in maintaining the overall working condition and appearance of building and grounds of facility while maintaining a safe environment. Jobs also include winter snow and ice removal, summer lawn mowing and landscape bed weeding, daily grounds pickup of litter and emptying of trash cans, small construction projects, and assisting in moving office furniture and files.

Home Care Support


Coordinates placement of services between clients and the paraprofessional staff. Maintains and documents communication with paraprofessionals and with clients. Maintains a schedule of all services per month. Maintains patient confidentiality and privacy. Communicates with the paraprofessionals regarding scheduling, availability, attendance and assignments. Answers telephone, records and relays messages to appropriate personnel.


Long-term-care organizations utilize many administrative positions that are critical to caregiving. These include clerical, billing, bookkeeping, purchasing and payroll. These positions require knowledge or experience with computer systems, healthcare billing, basic bookkeeping skills or payroll system knowledge.

“This is more than a job. It’s a true career. I started as a cook and now I’m the food service director, supervising a whole team. Serving healthy meals for our patients makes me feel great.”

Juan, Director of Food Service

Brooklyn, NY

“When I left my job in housekeeping at a hotel I had no idea how much better I would feel doing the same type of work at a nursing home. What I do here really makes a difference.”

Sonia, Housekeeper

Utica, NY

“I used to do bookkeeping and payroll for a car dealership. Now I’m using my skills in a job that feels more important, and has a lot of room for growth.”

Tricia, Payroll Administrator

Albany, NY

© 2020 Iroquois Healthcare Association. Caring Gene is a registered trademark of IHA.